Privacy Policy

Introduction
At Thorneve Ltd, we take your privacy seriously and are committed to protecting your personal data. This policy outlines how we collect, use, and protect the information you provide when interacting with our services or visiting our website.

1. Information We Collect
We may collect the following personal information:

• Name, contact details (email, phone number), and any other relevant details provided during inquiries, orders, or when signing up for services.
• Information about your use of our website through cookies and analytics tools.

2. Use of Data
The data we collect is used for the following purposes:

• Responding to inquiries and providing information about our products or services.
• Processing orders and delivering goods to your specified address.
• Sending updates and promotional content, but only with your explicit consent.
• Improving our website and customer experience through the analysis of user behavior.

3. Data Sharing
Your personal data is not shared, sold, or rented to third parties for marketing purposes. We may share your data with service providers (e.g., delivery partners) who assist us in fulfilling your orders. We ensure that all third-party partners comply with strict data privacy regulations.

4. Data Retention
We retain your data for as long as it is necessary to provide you with the services you have requested or to comply with legal obligations. Once the data is no longer required, it will be securely deleted or anonymized.

5. Data Security
We implement robust security measures to ensure your personal data is protected from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits.

6. Your Rights
You have the following rights regarding your personal data:

• The right to access and receive a copy of the data we hold about you.
• The right to request the correction or deletion of your personal data.
• The right to restrict or object to the processing of your data under certain circumstances.
• The right to withdraw your consent at any time if your data is being processed based on consent.

If you wish to exercise any of these rights, please contact us using the details below.

7. Cookies
Our website uses cookies to enhance your experience and analyze traffic patterns. Cookies help us understand how visitors use the site and allow us to improve our content and offerings. You can manage cookie preferences through your browser settings, though disabling cookies may affect the functionality of some features.

8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact Information
If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us at:

• Email: [email protected]
• Phone: +44 (0) 1268 773315
• Address: 34 Hemmells, Laindon, Essex, SS15 6ED

By using our website and services, you agree to this Privacy Policy and the collection and use of your data as outlined.